Prices
Prices quoted include all expenses in connection with a vehicle, driver guide, domestic flight, hotel accommodation, Government taxes and levies and park fees (except where specified otherwise) where applicable. Any entry visas, inoculations, personal travel insurance, tips/gratuities or other items of a personal nature are not included.
Government taxes, levies and park fees may be changed without prior notice. This is beyond our control, and the additional cost will be passed to the client.
Payment
Deposit – 20% of the total booking value is payable at the time of booking. This deposit allows us to pay deposits to suppliers, including hotels, camps, lodges and airlines.
Balance – 80% of the total booking value is payable 45 days prior to the departure date.
A booking is considered confirmed once we have received the deposit and issued a confirmation voucher. If payment is not received by the due date, Chessie Holidays reserves the right to treat the booking as cancelled and apply the cancellation charges detailed in the paragraph below.
Cancellation Terms
Cancellations are only effective upon receipt of written notification via email. The date of cancellation will be taken to be the date that the written notification is received by Chessie Holidays. The Cancellation Policy varies from supplier to supplier, and your Chessie Holidays safari planner will confirm exact details for each booking. However, our general cancellation terms, unless otherwise stated, are as follows:
Kenya and Tanzania
- • Cancellations received between 119 and 61 days before the safari date will incur a 20% charge (that is, the deposit will be forfeited).
- • Cancellations received between 60 and 31 days before the safari date will incur a 50% charge of the total cost.
- • Cancellations received 30 days before the safari date will incur a 'No Show' charge of 100% of the total cost.
Rwanda
- • Cancellations received between confirmation and 91 days before the safari date will incur a 25% charge of the total cost (that is, the deposit will be forfeited).
- • Cancellations received between 90 and 61 days before the safari date will incur a 50% charge of the total cost.
- • Cancellations received 60 days or less before the safari date will incur a 'No Show' charge of 100% of the total cost.
Please note that all Gorilla and Golden Monkey trekking permits in Rwanda are non-refundable.
Please note that clients are required to take out travel insurance upon confirmation of the safari, for cancellations to be claimed in legitimate circumstances. Once a safari quotation has been confirmed in writing via email by the safari planner, Chessie will take this as confirmation of services and costs; any cancellation fees will be charged on the last confirmed quotation, even if no invoice has been issued.
Refund Terms
Refunds offered will be as per the above cancellation terms and will be paid net of bank/payment transaction/currency exchange charges.
Changes and Alterations
Should you wish to make changes to a confirmed itinerary, we will be happy to assist. Note, however, that additional charges may apply.
Chessie Holidays reserves the right to cancel or make changes to itineraries before or after they have been confirmed. Any changes are likely to be minor, but should circumstances or events necessitate a change to the itinerary, a suitable alternative will be offered or, if applicable, a refund will be given.
Cookies Policy
The law relating to the use of cookies placed on your computer has recently been amended.
A cookie is a small string of information that a website places in the cookie file of the browser on your computer's hard disk so that the website can remember you. A cookie will typically contain the name of the website the cookie has come from, a value, and the 'lifetime' of the cookie.
We will not use cookies to collect personally identifiable information about you, as our cookies are there to simply help with your overall experience on our website. Our cookies help us to analyse how our customers use our website and enable basic personalisation of our site, which further improves your experience.
Session cookies: Temporary cookies that remain in your cookie file until you leave our website.
Persistent cookies: These remain in place across multiple visits to our sites.
Third-party cookies: These are created by a third party to provide us with statistics. An example of this is Google Analytics.
Consent to the use of cookies: By using our website, you consent to our use of cookies to process the information we gather.
Disabling Cookies: You can choose to accept or decline cookies by changing the settings in your browser. More information on how to change your browser settings and delete cookies can be found at aboutcookies.org.
Data Protection
Both Parties will comply with all applicable requirements of the Kenya Data Protection Act, 2019 and the regulations promulgated under it from time to time (together, the Data Protection Legislation). This Clause is in addition to, and does not relieve, remove or replace, a party's obligations or rights under the Data Protection Legislation.
Each party acknowledges that the Agent will regularly disclose personal data relating to guests, including name, date of birth, passport/identification information, guest preferences and billing instructions to Chessie Holidays (Shared Personal Data) for purposes of organising travel and tours and making reservations (the Agreed Purpose).
Each party shall comply with all the obligations imposed on a controller under the Data Protection Legislation, and any material breach of the Data Protection Legislation by one party shall, if not remedied within 30 days of written notice from the other party, give grounds to the other party to terminate this Agreement with immediate effect.
Each party shall:
- ensure that it has all necessary notices and consents and lawful bases in place to enable lawful transfer of the Shared Personal Data to the Permitted Recipients for the Agreed Purpose;
- give full information to any data subject whose personal data may be processed under this Agreement on the nature of such processing;
- process the Shared Personal Data only for the Agreed Purpose;
- not disclose or allow access to the Shared Personal Data except to permitted parties and third parties engaged to perform obligations in connection with this Agreement;
- ensure that all Permitted Recipients are subject to written contractual obligations concerning the Shared Personal Data; and
- ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss, destruction or damage.
Each party shall assist the other in complying with all applicable requirements of the Data Protection Legislation. In particular, each party shall:
- consult with the other party about any notices given to data subjects in relation to the Shared Personal Data;
- promptly inform the other party about the receipt of any data subject rights request;
- provide the other party with reasonable assistance in complying with any data subject rights request;
- not disclose, release, amend, delete or block any Shared Personal Data in response to a data subject rights request without first consulting the other party;
- assist the other party, at the cost of the other party, in responding to any request from a data subject and in ensuring compliance with its obligations under the Data Protection Legislation;
- notify the other party without undue delay on becoming aware of any breach of the Data Protection Legislation;
- provide the other party with contact details of at least one employee as a point of contact and the responsible manager for all issues arising out of the Data Protection Legislation.
Force Majeure
Chessie Holidays is not liable for acts of God, fire, weather, acts of Governments or other authorities, wars, civil disturbances, riots, terrorist acts, strikes, pandemics and other similar acts beyond its control.
Liability
Chessie Holidays' liability to clients transported in its own vehicles will be governed by the laws of the country in which the action resulting in a liability claim takes place. Travel carries some measure of inherent risk, including, but not limited to, the hazards of travelling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation.
Bookings are accepted on the specific condition that Hemingways Safaris acts only as agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation and other services which may be included in these tours. Chessie Holidays purchases these services from suppliers and other independent contractors without warranties and representations from them, and thus, such services are not subject to its control.
The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road or weather conditions, disruptions to airline schedules or any other valid reason.
While all precautions are taken to ensure the passenger's safety and enjoyment on these tours, Chessie Holidays and/or its agents shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of Hemingways Safaris. All baggage is carried at the passenger's own risk, and Chessie Holidays reserves the right to exclude certain baggage at its discretion.
The airlines used to provide flights within Kenya are subject to international air conventions limiting their liability; the limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package.
Except where Chessie Holidays provides their own vehicles for the transportation of clients, the suppliers and their agents act only as agents of the client in all matters relating to hotel accommodation, tours and transport, whether by aircraft, rail, road, ship or any other means – and shall not be liable for any failure to perform, injury, delay, loss or damage arising from or in connection with the provision of such services, save where such failure, injury, delay, loss or damage is caused by the negligence of the suppliers.
Complaints Handling
We very much hope that all our clients have a highly enjoyable safari. However, should customers experience problems, kindly notify us immediately so we can find a suitable solution.
In the event a client remains dissatisfied, we would request complaints to be sent to us in writing within 15 days of the end of the safari.
Travel Insurance
Insurance is important for everyone travelling abroad, and, as a result, Chessie Holidays Safaris requires details of your insurance policy either at the time of booking or before we can issue your travel documents. You must satisfy yourself that your insurance is adequate for your needs, particularly for any activities you are contemplating during your holiday.
We strongly recommend that our clients buy travel insurance to protect them from any unforeseen circumstances while travelling.
If you require assistance with purchasing travel insurance, please advise your Travel Consultant.
Chessie Holidays shall not be held liable in any way whatsoever should you fail to purchase adequate travel insurance. We request that you provide us with your insurance provider's name, together with the policy number and the insurance company's emergency contact telephone number in case of any emergency whilst you are travelling.
Key Information
- Travellers should travel with soft-sided bags, and the usual luggage allowance on domestic safari flights is 15kg per person, including hand luggage. If you require additional luggage for your trip, we can arrange storage and/or shipping at an additional cost.
- All travellers must travel with a valid Identification Card/Passport.
- Please check the current health entry requirements for your country of arrival. We can provide advice if required.
Optional Activities
At some of the places you will visit on your tour, optional activities will be available from independent suppliers unaffiliated with Chessie Holidays. Some of these activities carry inherent risks, including the risk of attack by wild animals, which can cause serious injury. These activities include, but are not limited to, walking safaris; horseback/camel safaris; canoeing; hot air balloons; gorilla trekking; underwater diving and snorkelling.
You should be aware that, although precautions are taken by the suppliers to guard against such dangers, your safety cannot be guaranteed. Should you elect to participate in such activities while you are on your tour, you are free to do so. However, such participation will be at your own risk. Chessie Holidays assumes no responsibility for your safety. Chessie Holidays requests that common sense and caution be exercised while visiting any of the cities and towns on the tour. The company is in no way responsible for incidents or personal/public interaction occurring between a tour member and anyone you may meet while on tour.
Contact Information
For questions about these Terms and Conditions, please contact us:
Email: safaris@holidaymigrations.com
